Question 1

Bangladesh-e ZENT watch delivery kotodin lage?

Accepted Answer

Dhaka-r bhitor 24–48 ghontar moddhe deliver hoy. Dhaka-r baire nationwide courier (Pathao / Steadfast) diye 2–4 working days-e pouche jay. Cash on Delivery (COD) sob district-e available.

Question 2

Payment ki ki way-e kora jay?

Accepted Answer

Cash on Delivery, bKash, Nagad, Rocket ar sob major credit / debit card support kori. Checkout page-e apnar preferred method select korte parben.

Question 3

Warranty ki ache?

Accepted Answer

Prottek ZENT timepiece-er sathe 1-year official warranty ache — movement, battery ar manufacturing defects cover kore. Warranty card-e ekta unique membership code thake ja diye apni 1 bochor 10% discount o pan.

Question 4

Watch return ba exchange kora jay?

Accepted Answer

Han. Delivery-r 7 diner moddhe unused, original packaging-e thakle full refund ba exchange kora jay. Return request apnar account page theke shubider sathe kora jay — photo proof upload korle amra 24 ghontar moddhe approve kori.

Question 5

Watch original naki replica?

Accepted Answer

Shob ZENT watch 100% authentic — in-house designed, 316L stainless steel case, Japanese ba Swiss movement ar sapphire-coated glass. Amra kono replica ba first copy bikri kori na.

Question 6

Water resistance kototuku?

Accepted Answer

Prottek model-er product page-e water resistance rating (3ATM / 5ATM / 10ATM) deya ache. General rule: 3ATM = daily splash-proof, 5ATM = light swim, 10ATM+ = swimming & snorkeling. Kono ZENT watch hot shower ba diving-er jonno recommended noy.

Question 7

Order track korbo ki vabe?

Accepted Answer

Order confirm hole apni SMS / email-e tracking link paben. Ba amader Track Order page-e apnar phone number diye real-time delivery status dekhte parben.

Question 8

Bulk / corporate order ki neya jay?

Accepted Answer

Han. Corporate gifting, wedding gifts ba bulk order-er jonno amader Contact page theke jogajog korun — custom pricing ar engraving option available.

Question 9

Strap change kora jabe?

Accepted Answer

Beshirbhag ZENT watch standard 20mm / 22mm lug width-e ashe, tai third-party strap easily fit hoy. Amader kase leather, silicone ar stainless steel bracelet strap alada bhabe kena jay.

Question 10

Servicing ba battery replacement kothay korabo?

Accepted Answer

Amader Dhaka-r service center-e ZENT watch-er free battery replacement ache warranty period-er moddhe. Warranty-r por o nominal charge-e ora sob movement service kore.

Frequently Asked Questions